Made With Your Art currently offers shipping via Canada Post and UPS. All of our products ship from our studio located at 34 Minowan Miikan Lane in Toronto, ON.
On default, parcels are insured for $100. When choosing Canada Post, you can request a card be left in your mailbox notifying you that your parcel has arrived if you won't be home. It will request that you pick up your item(s) at your closest outlet. You will be required to show ID at pick up and we recommend this option for your protection since we are not responsible for lost, damaged or missing boxes. If you would like 'signature upon delivery' we can do that too, please request it in the comments section at checkout. Additional fees for this option may be required. **It is important to note that in general, couriers will not insure parcels that have been requested by the recipient to be left should the recipient not be home. We do not recommend this option as it is unsafe and is done completely at your own risk. Your order is otherwise insured for $100 against loss or damage. Should you wish to add extra coverage, please let us know in the comments section when you submit your order, and we will make those adjustments and contact you for any amount due. When orders are larger, we may contact you to offer the extra insurance option. We reserve the right to add 'signature required' at our discretion.
If you wish to add an item to ship with an order already in processing, you must place a new order. You need to select the SAME SHIPPING METHOD as the original order and we require that you specify the original order invoice number that you wish the new order to ship within the comments section at checkout. We will make every effort to ship the items together. When they ship out together, we will credit any shipping overpaid to your account.
Once your parcel leaves our studio, you will be emailed your tracking number. This tracking number lets you know where your parcel is and when it should arrive to you. Should there be any issues/questions with delivery, you must contact your chosen courier to resolve these issues. Please note that it is the responsibility of the customer to ensure that the proper address is provided at the time of your order.